What are cookies?
Cookies are small text files that are placed on your device when you visit a website. They help websites function effectively, remember your preferences, improve your browsing experience, and provide information about how visitors use the site. This policy also covers similar technologies, such as pixels and tags, that work in a comparable way.
This Cookie Policy should be read alongside our Privacy Policy, which explains more generally how we collect, use and protect your personal information.
The law behind this policy
Our use of cookies is governed by the UK Privacy and Electronic Communications Regulations (PECR), as amended by the Data (Use and Access) Act 2025. Under these rules, we must obtain your consent before setting cookies on your device, unless the cookie falls within a narrow set of exemptions — for example, where it is strictly necessary to provide a service you have requested, or used solely for approved statistical purposes with no advertising use. Where consent is required, we ask for it before any non-essential cookie is set, not afterwards.
How we use cookies
TEF uses cookies and similar technologies to:
- Ensure our website functions properly
- Remember your preferences where applicable
- Understand how visitors use our website
- Improve the performance and functionality of our website
- Measure the effectiveness of our marketing and communications
Types of cookies we use
Essential cookies
These cookies are necessary for the website to operate — for example, to remember items in a booking form as you move between pages. They do not require your consent and cannot be switched off through our website.
Analytics cookies
These cookies help us understand how visitors interact with our website so we can improve its performance and user experience. We use services such as Google Analytics for this purpose.
Because our analytics setup is not limited solely to first-party statistical use, it does not currently rely on the narrower analytics exemption introduced by the Data (Use and Access) Act 2025. We treat analytics cookies as non-essential and only set them with your consent.
Marketing cookies
We use marketing technologies such as Google Ads, Meta Pixel and LinkedIn Insight Tag to help us measure the effectiveness of our campaigns and provide more relevant communications. Advertising cookies of this kind always require your consent under UK law, and we only set them once you have agreed.
Some of these providers may process information outside the UK, including in the United States. Where this happens, we rely on the same safeguards described in our Privacy Policy, such as the UK’s International Data Transfer Agreement or an applicable adequacy decision.
Other third-party technologies
Our website may also include embedded content, such as videos or social media share buttons, provided by trusted third parties. These may set their own cookies in the same way as our marketing cookies, and are subject to the same consent requirements. These providers have their own privacy and cookie policies, which we encourage you to review.
Managing your cookie preferences
When you first visit our website, you will be shown a cookie banner allowing you to accept or reject non-essential cookies before they are set. ‘Accept all’ and ‘Reject all’ are given equal prominence, and only strictly necessary cookies are set by default.
You can change your mind at any time using the cookie settings link in our website footer, which lets you review and update your preferences without needing to clear your browser history. You can also control or delete cookies through your browser settings, though disabling certain cookies may affect the functionality of some parts of our website.
Your data protection rights
Where cookies involve the processing of your personal information, the rights set out in our Privacy Policy apply, including your right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint.
Changes to this Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies and technologies we use, or in the law. Any changes will take effect when the updated Cookie Policy is published on our website, and the ‘Last Reviewed’ date at the top of this page will be updated accordingly.